Question 1

Will you be adding more training videos?

Accepted Answer

Unfortunately, we will not be producing additional training videos for this site. Our production work came to an unexpected halt in 2021 when my husband passed away at far too young an age. He was the “waterworks” man behind our operation and losing him changed everything. Since then, my focus has been on caring for our children while keeping this site going in his honor.
I continue to maintain the site and work with companies so operators around the world can still access the most up-to-date information available online. This site means a great deal to me, not only because of the work we poured into it together, but because I truly believe everyone deserves affordable, practical training to help build safer, more reliable water and sewer systems for our communities.

Question 2

Who typically watches these training videos?

Accepted Answer

People who watch our videos include water and sewer operators, new hires working in the field or yard, distributor employees, inspectors, engineers, long-time laborers, waterworks professionals, and anyone seeking a better understanding of the parts, their field applications, and proper installation procedures.

Question 3

Can I still buy a set of DVD's?

Accepted Answer

Our DVD sets were retired in 2020 as we transitioned fully to online training.

Question 4

How do I rent a video?

Accepted Answer

1. Click on any of the RENT ON DEMAND links. Read throught the liability disclaimer and click on the Agree button at the bottom of the page confirming that you have read and accept the terms. You will then be taken to our rental page.
2. Choose the video you want to rent.
3. Click on the $ sign on the video image.
4. You will need to create a new account to our site the first time you rent a video. Click on Sign up. You can use your Facebook or Google accounts, or enter your email and create a password. Be sure to write down your email and password. You will need to provide them for all future rentals.  
5. Once your login is created, you will then be directed to pay via Stripe. Stripe accepts credit cards directly and allows you to save your credit card information with them for future use. 
6. Once a video has been rented you will be directed back to our site and the video will be available to view for 24 hours. Your time begins once you hit play. You may watch it as many times as you like within that time period.

Question 5

What does the credit card transaction look like on my statement?

Accepted Answer

Debit and Credit Card Payments could see anyone of the following descriptors:
          WATERWORKSTRAINING, WATERTRAIN, Waterworks Training or WTraining

Question 6

Can these videos be used for continuing education credits/units (CEUs)?

Accepted Answer

Each state has its own approval process for CEU-eligible training programs. While we previously offered contact hours in select states for our DVD-based training, we discontinued those programs when we transitioned fully to online instruction. We are currently not approved for CEUs in any state.

*If you are responsible for the CEUs in your state and would like to utilize our tests and these videos,  please contact us at 775-233-0760.

Question 7

I have your DVD's  along with worksheets and tests. Can I still get CEUs or contact hours?

Accepted Answer

While we previously offered CEUs and contact hours in select states for our DVD-based training, we discontinued those programs when we transitioned fully to online instruction. We are currently not approved for CEUs in any state. However, training employees with the addition of the worksheets and tests is priceless.

Question 8

Have the manufacturer's seen your training series?

Accepted Answer

Yes, in fact all of the manufacturer's products that we show in our videos have been viewed and confirmed accurate by those companies. We also have approval to use their company names and registered trademarks.

Question 9

Can multiple employees watch the training at the same time?

Accepted Answer

Yes. Anyone in your company can watch the same rented video within the 24-hour viewing period. We encourage you to use our videos for in-house training, whether for new employees or anyone working in the industry. The courses are designed to support trainers both in the field and in classroom settings. Ideally, the parts and tools being discussed would be available for students to practice with during training.

Question 10

Do I need to create a login to watch the videos?

Accepted Answer

You do not need to create an account to watch any of the free videos. However, a login is required to view rented videos. All you need is a valid email address and a password, or you may sign in using your Facebook or Google account. Whatever method you choose, please make note of your login information for future visits.

We are not affiliated with Facebook or Google. If you create an account directly on our site, we will keep your login credentials secure and respect your privacy. Your email will never be shared or sold to any third party and is only accessible to our company. If you choose to log in through Facebook or Google, their respective privacy policies apply. For details on how they handle your data, please refer to their websites.

Question 11

What do you do with my email address after I create a login?

Accepted Answer

After you log in to our site, we keep your email secure and will never share or sell it to any third party. If we release a new training video or offer a special promotion, we may email you. However, because we understand how frustrating frequent spam can be, you will rarely hear from us—typically no more than once a year!

FAQ/CONTACT

Frequently asked questions